TrustRadius Insights
Square POS has proven to be an invaluable tool for a wide range of businesses and organizations. Users rely on Square POS to handle …
Starting at $10 per each additional reader; first reader free
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What is Square POS?
Square POS is a point-of-sale software solution with features such as accept credit cards with your iPhone, Android, and iPad along with the flexibility to accept credit card payments anywhere, from Square headquartered in San Francisco, California.
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Pricing
Each Transaction
2.6% + $0.10
On Premise
per transaction
Square Reader for magstripe
$10
On Premise
per each additional reader; first reader free
Square Stand for contactless and chip
$16
On Premise
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
- FAQs
What is Square POS?
Square POS Video
The TrustRadius team goes over some of the best free POS software and services, which includes Square POS.
Square POS Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Mac |
| Mobile Application | No |
Frequently Asked Questions
Square POS is a point-of-sale software solution with features such as accept credit cards with your iPhone, Android, and iPad along with the flexibility to accept credit card payments anywhere, from Square headquartered in San Francisco, California.
Reviewers rate Usability highest, with a score of 9.6.
The most common users of Square POS are from Small Businesses (1-50 employees).
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Reviews and Ratings
(90)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Square POS has proven to be an invaluable tool for a wide range of businesses and organizations. Users rely on Square POS to handle transactions on the go, whether it's at festivals, events, or remote locations. It has simplified the process of accepting payments and making sales at various venues such as cash bars, concerts, weddings, and sporting events. The reliability and convenience of Square POS have made it a preferred choice for on-site payments.
Additionally, Square POS has been utilized by digital marketing agencies for charging clients, saving card information, and authorizing monthly payments. Retail businesses find it beneficial for accepting credit card payments, tracking sales and inventory, and issuing receipts. Independent stylists and makeup artists have also found value in Square POS for appointments, invoicing, inventory management, and sales.
Organizations and departments use Square POS for events, fairs, and merchandise fees. With its intuitive customer database and marketing strategies, Square POS helps analyze store traffic, manage inventory, and improve bookkeeping and accounting tasks. Moreover, Square POS is being used for online credit card payments on e-commerce sites as well as in-person sales using the Square reader for iPhones.
Business owners from various industries appreciate the ease of processing payments, availability of data for reporting and tax accounting, and the user-friendly interface of Square POS. Whether it's selling clothing and branded merchandise or collecting dues for organizations, users have found that Square POS streamlines their transactions, manages inventory effectively, and generates comprehensive reports. Additionally, Square POS caters to therapists collecting credit card payments easily without delays while providing a secure solution for fundraising events.
Clean and Intuitive Interface: Many users have praised Square POS for its clean and intuitive interface, stating that it is easy to use and navigate. Customers appreciate the simplicity of the user interface, which is clearly laid out and familiar to anyone with experience using smartphones, computers, or tablets.
Real-Time Sales Tracking: Numerous reviewers have found Square POS's real-time updates on tickets sold and revenue made to be invaluable. This feature allows businesses to easily track their sales performance and analyze their business metrics. Users appreciate having up-to-date information at their fingertips, enabling them to make informed decisions about their operations.
Customizable Options: Several customers have expressed appreciation for the variety of customizable options offered by Square POS. They like being able to tailor the system to their specific needs and business requirements. This flexibility allows them to adapt the software to their unique business models, making it a versatile solution for different types of businesses.
Clunky hardware design: Some users have found the hardware of Square POS to be clunky, particularly the chip reader when paired with phones. This has led to difficulties in using the device effectively and may impact the overall user experience.
Limited sales reporting flexibility: The software lacks flexible categorization in sales reports, making it challenging for users to drill down into their data and gain specific insights. Users have expressed frustration with this limitation as it hinders their ability to analyze sales performance thoroughly.
Inconvenient access to sales summaries: Users have reported difficulty accessing sales summaries on the phone app and are required to download an additional app, Square Dashboard, which adds an extra step and can cause inconvenience. This issue has been mentioned by several reviewers and may disrupt the seamless workflow for some users.
Attribute Ratings
Reviews
(1-25 of 42)Companies can't remove reviews or game the system. Here's why
March 29, 2022
Easy to Use
Square POS is used when we are taking orders from someone directly, in person. It solves the problem of needing a payment system to accept credit cards and debit cards. It helps us to easily sell our items, quickly accept payment, manage what we've sold in the database, and transfer money to our accounts.
- Quickly and easily accepts the common payment type of debit or credit
- Lightweight and mobile
- Manage sales in the database
- Sometimes the piece that the card goes into has trouble, and it has to be done multiple times
- It's sometimes awkward flipping the screen you're using around to ask the customer if they'd like to tip
- The white card accepter gets dirty from so many people using it, maybe different color options
March 25, 2022
Square POS is GREAT for the business!!
Square POS has been extremely helpful when setting up an event that requires a fee at the door, as well as when selling items for a fundraiser. It is free for our company to use and allows us to keep everything tracked in one account. It is easily accessible by tracking all individual transactions. We can use Square POS anywhere and at any time that is convenient for the customers. As I mentioned, we use Square POS for events, fundraisers, game attendees, etc. We, as a company, are able to sell items on the go and can host events at any location with the help of Square POS.
- Tracks individual transactions.
- Contactless that allows chip card reader.
- Allows you to create invoices with customer name, payment amount, due date, etc.
- Pulls sales reports.
- Allows you to add team members to the account.
- Accept card charges on the go.
- Get to know the platform.
- Pay close attention when entering the dollar amount that needs to be charged.
March 24, 2022
Square POS - easy, reliable, cost effective
I use Square POS in my business mostly at local events to take and process payments for products and services that I am selling to customers who attend the events. Square POS makes taking payments and making sales easy for both my customers and for me as the seller. I also feel confident using their services for the reliability and secure transactions.
- user friendly
- reliable
- easy to view reports
- easy to set up your inventory
- can't think of any
March 24, 2022
Perfect compact portable POS
I use Square in two businesses. In my full time job, we use the card reader that attaches to your mobile phone for selling books at our dinner seminars and other events. For my part time work I purchased a card reader that sits on my desk. I use them both for keeping track of inventory and retail sales.
- Their devices are compact and easily moved from one place to another.
- It is simple to use. The learning curve is small.
- It is perfect for a small business as their is no up front cost with the free chip card reader.
- You can enter all of your inventory into the app on your phone. Also accessible on a desktop.
- When we first used it we had some issues with the phone attached card reader not reading the cards so we had to manually input the card numbers.
- We had some technical difficulties with connection in the beginning with the phone attached reader but we only had that issue the one time.
- Phone support at the time the above happened was not available.
March 24, 2022
Easy to use system
Square POS is used for Company fundraising events and physical store sales. In addition Square is used for invoicing for other services to our customers.
- User Interface is easy to navigate
- Easy to use functions
- Ability to up different stores or locations
- Customizability could be better
- Provide better assistance with setting up online store
March 24, 2022
Easy to use tool for every business owner!
We used the Square POS platform for our in-store merchandising and business owner tools to manage inventory and key performance indicators. I primarily used it to analyze store traffic and channels. Another good benefit was the convenience and integrations it had with my other apps and systems at the store.
- Ease of use and design
- Brand visibility and awareness in the market
- Integrations with other partners and vendors
- Cost structure for start ups. The pricing can become high as you are scaling.
- Customer support or dedicated reps for smaller businesses
- Business marketing tools and discounts at other platforms
March 24, 2022
Square POS is great for on the go payments!
Square allows me to accept payments on the go. I love the little swipe unit that plugs into my phone to take debit/credit cards as well. I love the ease of use and the square POS unit allows me to swipe the customer's card instead of manually entering their information.
- On the go payments
- Auto card info entered
- Small service fee
- Smaller service fee
March 23, 2022
Great Middle Ground POS System!
Currently, I use Square POS to track clients, send invoices, sell one-time services and keep track of the sales that my business does. The business problems the products address are communication with clients and to provide receipts/invoices they can use on their end of business finance purposes.
In the past, I’ve used it in restaurant settings with a more hands-on aspect to the product gallery, printing receipts, etc.
In the past, I’ve used it in restaurant settings with a more hands-on aspect to the product gallery, printing receipts, etc.
- Offers a variety of products and services
- Invoice design and layout is nice
- Customizable options are nice
- Too much going on for simple users. There are so many different apps and pages now that I get lost almost every time I log onto Square
- The high percentage of fees taken from sales
- The difficulty in changing default settings
- The layout of the “website” you can create is truly a nightmare
March 21, 2022
Do Your Homework: Lower rates and fees are out there, but this may still be a good fit for your business.
We used Square POS for a short time while we were setting up a different system. It was a good fit as a short-term solution for us due to its ease of use and quick start-up. It was used both for card-present transactions as well as over-the-phone payments.
- Easy to use, by anyone.
- Flexible in card-present and over-the-phone payments.
- Appealing receipt options.
- The rates are far too high and simply not acceptable long-term for our business.
Square POS was an easy decision with no monthly fees and the ability to capture more customers asking for moving services without explicitly providing one in-store.
- No monthly fees.
- Accepted most cards.
- Ease of use.
- Brighter screen.
October 07, 2020
Is SquarePOS a flexible solution for different industries?
A client approached us to set up a sales system for their services and we stumbled upon Square POS. The simplicity of the setup process impressed us and we were able to get it up and running for testing within an hour. Training staff members was straightforward and the client was able to scale things up quickly. The client mainly wanted a solution that would allow them to keep track of their business sales online whether they were physically there or not. For a small business, Square POS is great, but for those with more advanced needs, another solution may be required.
- Ease of Use. POS systems tend to be very messy and technical to set up. Square POS is nothing like that, a few clicks and questions and you are on your way, it really does not get easier than this in my opinion.
- Initial investment cost is lower than other offerings - Somehow Square has found a way of making the entry cost low by not charging an upfront fee which makes it better to start using it.
- Square making reporting simple. And this is a theme around the pros of Square POS, the level of simplicity here is unmatched by other solutions.
- The system is not modular and has limited use cases. For example, product sales will do better with this than say those in certain service industries. In the case of one of our clients in the hospitality industry, we had to add some modules to make it work.
- Hidden costs for modules. While we were impressed with the setup process, we soon found that to get the right fit, we had to enlist other services and this slowly added to the cost.
September 22, 2020
A great POS system for small to medium businesses that simple to use
Score 10 out of 10
Vetted Review
Verified User
We use Square POS at our company for taking deposits in person, which makes the process super simple. The mobile terminal allows me to take it with me to a client meeting if needed and be able to take a deposit on the spot. This saves us time when it comes to trying to collect payments remotely.
- Very simple to use
- Allows a variety of payment options
- Offers great reporting
- More options for freelancers
- A more hands on onboarding experience
- Better rates
September 22, 2020
Square Great Product!
We use Square POS in our organization to take credit cards online from our online e-commerce site. This has made taking credit card payments very easy. Also we use the Square reader for the iPhone when we have in person sales. It is a great time saver.
- Tracks payments well.
- Pays in a timely fashion.
- Can always check payment online.
- You can create an item list when using it for direct sales and set default prices for items.
- I don't have any negatives with Square.
September 21, 2020
A square deal (pun intended)
We use Square to take payments for merchandise and organizational dues. The ease of processing both online and in-person has made it well worth the initial investment and fairly easy learning curve to get people up to speed with using it. The best part though has been having the date available for reporting and tax/accounting needs.
- Takes payments.
- Keeps data organized.
- Provides reporting when we need it.
- Maybe make it in different colors?
I use Square POS for almost all of my merchandising sales—it's quick, fast, and easy to set up and since we're constantly on the go from festival to festival, job to job, I love that it's mobile-friendly. It's tough to find something that allows us to be up and running quickly since my team is often just a few people, and we can handle transactions while we're still in the process of loading in/out.
- Mobile transactions (not like from a phone, but in terms of the ability to physically relocate rapidly).
- Simple setup.
- Generally uncomplicated pricing.
- Widespread customer familiarity: because it's so regularly in use in our industry (musicians/entertainment professionals), people know and trust it in a way that you might not with a different provider.
- I'm not a fan of some of their hardware (it's a little clunky in design).
- Another hardware thing is that it can be hard to pair the chip reader with phones. If some of my team members like to use their own phones rather than my provided devices, that can complicate things a little.
- I would like a little more flexible categorization in their sales reports, sometimes I want to really drill down into the data and I have to do it with a different set of tools.
September 20, 2020
Square POS has made my life easier!
We use Square POS for merchandise within the organization and it has never been easier or faster to complete a transaction! The user interface has been thought through because it is so user friendly and easy to learn. There are many features like reports, inventory, etc. that has always been hard to manage prior to using Square.
- Multiple features more than POS: inventory, reports, data, payment options, and more.
- Modern and up to date.
- Simple and easy to transport.
- Sometimes the swiper does not read the card strip.
September 19, 2020
Super Easy to Train Employees to Use
We are currently using Square POS for one of our subsidiaries. It is an in-person golf coaching business. We love using Square POS because it is easy to quickly train new employees how to use the system and easy for our customers to interact with. The time Square has spent in making this POS is amazing. It is almost flawless and is super easy and provides awesome reporting!
- Easy for new employees to learn how to use.
- Awesome reporting for accounting and business metrics.
- Easy to use with customers no matter their age.
- Switching between employees could be better, employees get confused what account is signed in for the register so that is a problem and causes commission issues.
- Pricing is a flat rate which is expensive when you are just starting out.
September 19, 2020
Open your Business with the well-known and reliable Square POS
Our organization uses Square at all of its retail locations. Spread across two states and 6 locations, we support service to the 20+ stationary and 10+ remote devices. We also utilize the gift card feature at all locations (both physical and egifts). Some locations depend on variants while others rely on modifiers.
- Quick easy setup of items
- Banking connection is quick and payments processed timely
- Employee management is a great addon.
- Cost of goods sold
- More fluid reporting
September 18, 2020
Square POS: Easy to use anywhere, anytime!
Square POS was used by our church youth group for the Baja Ten Days Missions. We use Square POS to make it easier for us to raise monies for our youth mission trips during our Baja Marketplace and throughout the year. It addresses the issue that many people don't carry cash and/or checks with them anymore. We are in a 'plastic' society where most people utilize credit/debit cards to pay for many of their daily items, charity included. The Square POS system allowed us to accept credit/debit transactions with very little taken out for the use of their services.
- Ease of use for customer
- Ease of use for the business
- Low cost of use for the business
- Free Square POS unit
- Separating charges was complicated at first, so it's not entirely user-friendly until you become familiar with the system.
- The card reader didn't always function properly and we had to manually put the customer information into the system, but it worked most of the time.
- Easier to navigate
December 02, 2019
Super Easy to Use Square POS Suitable for Any Environment
We use the Square POS system to sell merchandise at our largest event of the year - our leadership conference in November. Square POS is super easy to set up, easy to take payments on, and overall super easy to use. I'm blown away at how user-friendly the platform is every time I use it. The reporting features are helpful and insightful. The fee structure is simple. It's easy to apply discounts if needed.
- Super easy to use.
- Works just as well from my iPhone as it does on an iPad or anything else.
- Reporting functionality is great.
- The website builder functionality on the desktop version is difficult to navigate but looks super clean
November 20, 2019
A very versatile business payment solution
As a service business where our service takes place at a clients location, it is important for us to be able to collect payment from customers quickly and easily. We use Square POS to accept credit card payments from our customers on site. This helps us to avoid having unpaid invoices.
- The fee structure is very easy to understand and is fair.
- Swiped transactions and keyed transactions are equally easy.
- There are many employee management features inside of the app.
- None
November 13, 2019
If you sell anything, take payments, have inventory, want to track sales, or anything related to business - use Square.
At my previous employer, we used Square POS to sell clothing and branded merchandise. We used it in my department but also took it to events and special circumstances to sell products. It allowed us to sell merchandise without the need to worry about setting up payment processors, and all the nonsense that comes with payment securities. It also gave me specifically great insights into what sold the best and inventory management.
- Inventory
- Sales tracking and predictions
- Ease of setup
- Simple payment processing
- The Bluetooth device, chip reader/tap, would disconnect frequently.
- They just increased the per transaction fee from a fixed percentage to a lower percentage + flat cost.
November 12, 2019
Big benefits for small business
We use Square POS for all of our point of sale transactions. It is our primary sales management tool and keeps track of our daily, weekly, monthly and yearly sales and trends. We only have one food truck we use it there. We additionally use it to determine what items we take to events at specific locations.
- Easy navigation of the dashboard.
- Tons of options for what types of data I want to view.
- Ability to look at trends within a variety of parameters such as dates and times.
- I do not like the new fee per transaction because we are a business with a lot of small transactions so it hits us hard.
- Difficulty getting the app to connect on the iPad.
- Wish the interface on the iPhone was similar to that on the iPad for ease of ringing items.
November 12, 2019
Square POS isn't just for squares...great for everyone!
Square POS is used across the whole organization. It keeps track of inventory, sends and track invoices, syncs with QuickBooks, and can have more than one device synced. It enables the business to be mobile while still maintaining a steady brick-and-mortar location. The two biggest benefits are invoicing and inventory. Being able to instantly keep track of both and have reports sent via email allows me to be constantly up-to-date regarding what is happening with the business at all times.
- Creating and tracking invoices. You can develop a database, which helps to ensure that invoices are going to the correct contact person and then notifies me when they are paid or overdue.
- Inventory. Square makes it very easy to keep track of what inventory we have and compare it to what is actually on the shelves.
- Keep your iPad up to date. When the software needs updated, Square gets slow and clunky. It needs the most updated versions of everything.
October 15, 2019
Payments right from your phone
Square is used across our organization. It is the way we collect payments from clients using credit cards. This allows both therapists and office staff to collect credit card payments easily. This eliminates the wait for a secretary to do the processing and helps to not miss payments when office staff is not available.
- It can easily work from any smartphone or tablet.
- It allows us to use chips, swipe or manually enter the card number.
- It allows set up for recurring payments.
- The recurring payments are tricky to do and storing credit card numbers was easier in the past.
- The card reader does not always connect to the phone creating a delay in payment and sometimes needing to manually enter the number.